Frontline workers constitute the majority of the global workforce, with an estimated 2.8 billion people in these roles. They are the backbone of many industries such as automotive manufacturing, pharmaceutical production, healthcare, Emergency services, and chemical plants. In the era of digital transformation, their roles are evolving as technologies reshape jobs and organizations. Rather than replacing their expertise, the goal is to augment it with advanced tools, fostering better collaboration between people and machines.
In this article, we will explore how cutting-edge solutions like Team on mission (TOM) and Team on the run (TOTR) empower frontline workers with advanced tools to achieve unparalleled efficiency and coordination.
For a long time, digital transformation primarily focused on office-based employees, providing significant technological advancements, while frontline workers used tools less suited to their needs. The emergence of the connected worker, driven by solutions like TOM and TOTR, is closing this gap.
Equipped with advanced mobile capabilities and MCX software solutions, frontline professionals can now access real-time data, coordinate their actions effortlessly, and work more efficiently.
The global connected workforce market was valued at $5.25 billion in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 22.3% over the coming years.
According to a McKinsey study, businesses that embrace digital tools for their frontline teams can improve their operational efficiency by up to 25%. This transformation is redefining how industries operate, enabling frontline teams to keep pace with modern demands.
The adoption of digital communication solutions is growing rapidly. According to a McKinsey study, companies that equip their field teams with digital tools can improve their productivity by 25%. This proves that the digital transformation of frontline professionals is no longer an option, but a necessity.
Frontline workers play a key role by being constantly on the move, whether on-site or off-site, accomplishing essential tasks such as:
Thanks to innovative mobile solutions like Team on mission (for mission critical needs) and Team on the run (for business critical operations), these professionals benefit from instant access to real-time data and advanced communication tools, enabling them to act with efficiency and precision.
By integrating with IoT platforms, these mission critical communication solutions give teams the ability to respond swiftly and effectively to incidents. For instance, in manufacturing, connected devices can detect malfunctions and automatically trigger work orders for technicians, reducing downtime while enhancing operational reliability.
These applications, specifically designed for frontline professionals, provide instant access to detailed instructions, allow for real-time updates, and ensure seamless communication across teams. For example, a technician can initiate a live video stream with an expert during troubleshooting, ensuring better real-time coordination and faster issue resolution. This combination of real-time data and communication improves efficiency, accuracy, and responsiveness in Field Operations Management.
Frontline work can sometimes involve unpredictable situations. A field engineer might encounter a complex situation, or a factory technician could face an urgent problem on a machine that requires specific expertise. In these critical moments, remote assistance and real-time collaboration become invaluable allies.
Thanks to our innovative solutions, TOTR and TOM, workers are never alone in the field. With these mobile solutions, they can instantly connect with colleagues, supervisors, or specialists, no matter their location. For example, a maintenance technician in an automotive manufacturing plant can use Team on the run to securely share a live video feed of a malfunctioning robotic arm with an expert miles away. The expert can then provide detailed instructions in real time, allowing the problem to be resolved immediately.
This instant access to support minimizes downtime, accelerates problem resolution, and significantly boosts productivity. More importantly, it fosters a sense of security and teamwork among employees, knowing they can rely on immediate assistance when facing challenges.
Frontline professionals often operate in demanding and sometimes hazardous environments. Team on mission and Team on the run contribute to strengthening lone worker protection through a geo-localized instant alert system and direct access to supervisors to ensure rapid intervention in case of emergency. They are true mission critical communication solutions for field teams.
These tools go beyond risk reduction: they reinforce employees’ sense of security and actively contribute to their mental well-being. In particular, our Lone Worker Safety Solution (LWS) provides complete and continuous coverage. Companies that adopt these MCX solutions observe significant improvements in team satisfaction, retention, and performance.
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⚠️ Don’t wait for incidents! Discover our Team on mission LWS solution.
Empowering frontline workers with innovative digital technologies like TOM and TOTR transforms their way of working while bringing concrete benefits to businesses. Those who invest in these tools see significant gains in productivity, employee retention, and customer satisfaction. Our solutions provide teams with the necessary resources to excel in their missions.
Our goal is to offer an all-in-one solution that combines security and intuitiveness, enabling frontline professionals to overcome the proliferation of business tools, coordinate their actions optimally to act as a single entity ‘ACT AS ONE’, and work more efficiently in the era of mobility and remote work.
When equipped with the right technologies, from real-time coordination and instant information sharing to remote assistance, frontline workers can see their productivity increase by an average of 22%, allowing them to manage larger workloads while maintaining a high level of quality.
Frontline workers who are given the tools to succeed feel more engaged and satisfied with their jobs. This reduces the likelihood of workforce turnover, which can be costly for companies that rely on skilled labor.
Frontline workers are often the first point of contact between a company and its customers. When these workers are equipped with the right tools, they can provide faster, more personalized service, leading to better customer outcomes and higher satisfaction levels.
Operations often relied on a variety of communication devices, networks, and infrastructures, generating high costs and making coordination less efficient. TOM and TOTR consolidate these needs into a single, advanced communication application, accessible from a mobile device.
By replacing outdated tools and optimizing digital processes, these solutions allow companies to significantly reduce their expenses while strengthening operational efficiency. Moreover, the digitalization of processes and intelligent mission planning streamline workflows, ensuring faster task completion with optimized resources. These solutions are particularly effective within the framework of a modern and efficient Field Service Management (FSM).
Wondering how to choose the right communication solution for your teams? Don’t focus solely on cost. Evaluate the security and real-time collaboration features. A platform like Team on mission or Team on the run must be able to adapt to your specific needs.
✉️ Talk to our solution experts to find the one that meets your needs.
For companies managing field teams, efficiency is based on coordination. Our solutions offer advanced tools, such as the Team on mission Dispatch Console, which allows for real-time management and tracking of personnel and resources. This console, coupled with our digital forms, eliminates paperwork and errors.
Technicians can easily access work orders, detailed instructions, and service history directly from their mobile devices. They can also fill out digital forms and intervention reports in the field, ensuring instant and accurate information feedback. This collaborative solution revolutionizes how tasks are assigned and completed, transforming every digital process into a source of time savings and productivity.
As technologies evolve, professionals in the most demanding sectors are turning to more modern communication standards. Our MCX solution (Mission-Critical Push-to-Talk, Video & Data) is designed to meet these expectations. More than a simple communication application, it is a complete infrastructure that guarantees ultra-reliable and secure connectivity, even in the most critical situations.
By adopting an Mission-Critical solution, organizations can replace their old radio systems with a unified and high-performance platform, ensuring interoperability and fluid data transmission for all teams.
The digital transformation of frontline work is no longer a distant vision; it is a reality reshaping industries today. With solutions like Team on mission and Team on the run, companies can empower their workforce to be more connected, informed, and efficient. These tools are revolutionizing task management, team collaboration, and safety, fostering a smarter, more resilient industrial landscape.
By embracing these innovative digital solutions for Business-Critical and Mission-Critical, organizations can achieve more than operational efficiency, they can cultivate a workplace where employees feel supported and valued. As organizations continue to evolve in the era of digital transformation, empowering frontline workers will remain at the heart of driving progress and building a future that thrives on synergy between people and technology.
Discover how Team on the run and Team on mission can transform your frontline workforce. Request a demo today and see these cutting-edge solutions in action.
An FSM solution is a tool that centralizes all field team operations. It enables mission order management, real-time communication, and the digitalization of reports, thereby improving the productivity and responsiveness of your teams.
Mission critical communication solutions (MCX) ensure lone worker protection (LWP) by integrating a Man Down Alert (MDA) system and a real-time alert function. Team on mission offers precise geolocation and secure communication, essential for rapid intervention in case of emergency, even in the most complex environments.
By centralizing communication, task management, and digital forms into a single application, our solutions replace obsolete tools and reduce the costs associated with a fragmented infrastructure. The digitalization of processes with Team on the run allows for resource optimization and improved operational efficiency.
A dispatch console is the central interface that allows supervisors to manage and coordinate all missions. With the Team on mission console, you can assign tasks, track team positions, and communicate directly with workers, ensuring fluid coordination and effective Field Service Management (FSM).
Yes, our solutions are designed to work in demanding environments. The Team on mission platform uses an optimized protocol for low-bandwidth networks, ensuring fluid and reliable communication for critical missions, even in areas with poor or isolated coverage.
Implementing the digital transformation of your field teams starts with an evaluation of your needs. We invite you to request a demo to discover how Team on the run and Team on mission can adapt to your sector and specific operations.
