Utility operators need to keep field teams, control centers and dispatchers connected to maintain service continuity. From routine maintenance to emergency response, reliable utility communications help teams coordinate actions, share information and respond quickly to operational situations.
Team on the run (TOTR) provides a unified utility communication solution and field operations platform that connects utility teams through real-time voice, messaging and operational workflows.
Utility organizations cannot improve operational performance while relying on fragmented and limited communication tools. Field staff and control centers need secure and reliable communications to coordinate their actions and maintain visibility across operations.
Team on the run centralizes communications and supports real-time coordination between field teams, dispatchers and control centers, helping utilities achieve:
By centralizing communication tools, the platform reduces fragmentation and improves reachability. It also integrates advanced telephony systems that virtualize fixed lines, helping electricity providers and other utility operators maintain a seamless flow of information.
Efficient utility operations and field operations management depend on assigning the right resources to each intervention. Team on the run enables dispatchers to assign tasks based on skills, location and availability, helping teams respond faster and reduce service disruption.
Supervisors can:
Through IoT integration, organizations can detect potential issues and trigger interventions before failures escalate. Every intervention can also be tracked, improving operational visibility and traceability.
During an incident, utilities need to coordinate teams quickly and follow structured response procedures. Team on the run equips your teams with the right tools to support utility emergency response across the entire crisis lifecycle. By guiding teams step by step, TOTR helps utilities respond faster, collaborate more effectively, and minimize service disruption.
Before
Digital crisis briefcase with pre-set procedures for immediate readiness.
During
Automated escalation workflows, secure crisis groups and dedicated crisis cells help coordinate actions in real time.
After
Detailed reports, traceability, and feedback loops to support compliance and continuous improvement
Protecting field staff is essential to ensure both utility work safety and service continuity. Team on the run reinforces worker protection by enabling control rooms to coordinate immediate assistance while all events are securely logged, ensuring full operational traceability. The platform also helps organizations comply with lone worker safety requirements, resulting in safer working conditions, stronger employee trust, and improved overall resilience.
Delivered through advanced capabilities such as:
Automatically monitor isolated staff and trigger alerts if inactivity or danger is detected.
Allow workers to signal distress instantly and notify control rooms and nearby teams in real time.
Provide the exact location of field workers to support faster assistance and more effective resource deployment.
Resilience
Ensuring service continuity during incidents
Efficiency
Faster interventions and optimzed resources
Safety
Enhanced protection for lone workers and field staff.
Cost savings
One integrated platform instead of multiple communication tools.
Compliance
Alignment with applicable industry and worker safety requirements.
