We are looking for a Delivery Engineer with 5 years of experience in systems running Red Hat or another type of linux operating system. Delivery Engineer is responsible for the end-to-end delivery of StreamWIDE’s Solutions to our end customers, telecommunication carriers and integrators. Delivery Engineer manages the solutions integration and software implementation process through phases of requirements, analysis, design, build/customization, system integration, acceptance testing, production implementation, and transition to support. The Delivery Engineer coordinates all tasks, and ensures the completion of project.
The Delivery Engineer will be responsible for system installation and configuration, testing support, troubleshooting and issue resolution, client training, rollout support and hand-over of the system to the Support Team once live and stable. The role is client-facing and it requires strong technical expertise, issue management and investigation capabilities, and excellent communication skills.
Job Description:
– Deploy virtualized solutions in customer networks or hosted environments.
– Manage virtualization layer (VMWare) and networking related to the deployment of new platforms.
– Installation and configuration of Operating System (RHEL) as required by the applications.
– Configuration of storage networks to support the virtualized application platform.
– Installation and configuration of security tools (i.e. Nessus, Crowdstrike, etc.).
– Installation and configuration of monitoring tools like Centreon, Grafana, etc.
– Prepare high-level and low-level architectural diagrams for application platforms.
– Primary interface with the Customer’s engineering teams throughout the deployment process.
– Attend regular meetings with Customer’s engineering teams to discuss open issues regarding the project.
– Communicate all technical requirements with the Customer’s technical teams relating to the project.
– Troubleshoot and analyze all network, operating system and application related issues uncovered during the delivery period.
– Report any bugs uncovered during the delivery process to development teams and apply fixes to the Customer’s platform.
– Attend Maintenance Windows to upgrade/patch production platforms during the delivery phase.
– Prepare support sheet containing detailed information regarding the Customer’s platform for the support team to take over once the platform is in production.
– Conduct technical trainings regarding the functionality and maintenance of the production platform for the Customer’s Engineering teams.
Required Skills:
– Linux (RHEL, Ubuntu). RHCE is a plus.
– Strong knowledge of Networking (Cisco). CCNA/CCNP is a plus.
– Strong knowledge of VMWare VCenter/ESXi.
– Knowledge of SIP, RTP, SSL and other communication protocols.
– Should be able to capture and analyze wireshark traces.
– Should be able to gather and analyze logs and traces from Linux CLI.
– Strong communication skills.
– Office products.
Good to have Skills:
– Linux scripting.
– Basic understanding of PHP code.
– Basic understanding of Diameter protocol.
– Familiar with Truenas.
