Utility operators need to keep field teams, control centers and dispatchers connected to maintain service continuity. From routine maintenance to emergency response, reliable utility communications help teams coordinate actions, share information and respond quickly to incidents.
Designed for utility and field operations, Team on the run helps teams stay connected and work efficiently through real-time voice, messaging and operational workflows.
Team on the run improves team coordination with a modern, unified platform that centralizes all communications. Field staff and control centers stay connected through structured channels, ensuring :
By centralizing communication tools, the platform removes fragmentation, improves reachability, and integrates advanced telephony systems that virtualize fixed lines, ensuring a seamless flow of information for electricity providers and utility operators.
Team on the run enables dispatchers to assign tasks based on skills, location and availability, helping teams respond faster and reduce service disruption.
Supervisors can:
Through IoT integration, organizations can detect potential issues and trigger interventions before they escalate. Every intervention is tracked with full traceability, improving visibility and reducing administrative work.
During an incident, utilities need to coordinate teams quickly and follow structured response procedures. Team on the run equips teams with the right tools to manage incidents across the entire crisis lifecycle. By guiding teams step by step, TOTR helps utilities respond faster, collaborate more effectively, and minimize service disruption.
Before
Digital crisis briefcase with pre-set procedures for immediate readiness.
During
Automated escalation workflows, secure crisis groups, and dedicated crisis cells to coordinate actions in real time.
After
Detailed reports, traceability, and feedback loops to support compliance and continuous improvement.
Protecting field staff is essential to ensure both utility workers safety and service continuity.
Team on the run reinforces worker protection by enabling control rooms to coordinate immediate assistance while all events are securely logged, ensuring traceability.
The platform also helps organizations comply with lone worker safety requirements, resulting in safer working conditions, stronger employee trust, and improved overall resilience.
Automatically monitor isolated staff and trigger alerts if inactivity or danger is detected.
Allow workers to instantly signal distress, notifying control rooms and nearby teams in real time.
Provide exact location of field workers to ensure rapid assistance and optimized resource deployment.
Resilience
Ensuring service continuity during incidents 
Efficiency
Faster interventions and optimized resources.
Safety
Enhanced protection for lone workers and field staff.
Cost savings
One integrated platform instead of multiple tools.
Compliance
Alignment with industry standards.
As one of Europe’s largest electricity providers, this major energy company relies on Team on the run (TOTR) to centralize its critical communications, optimize coordination and ensure effective crisis management.
