With headlines such as “$1.44 Million HIPAA award upheld after Walgreen pharmacist shared patient data” -Indy Star, Nov 17, 2014; healthcare professionals in the US know about the risks of communicating sensitive patient information via popular messaging tools all too well.
In order to ensure the confidentiality of patient data, the treatment of all Personal Health Information (PHI) across healthcare specialties (doctors, pharmacists,dentists,etc.) is strictly regulated in the US. With the advent of mobile communication it is becoming more inconvenient to adhere to the regulations since many healthcare professionals need to communicate with their team quickly, many times on the go, and most instant messaging software available, especially when free, is vulnerable and open to liability. Team on the Run addresses this issue by providing secure and instant communication via encrypted Smartphone app or web browser version (WebChat).
Team on the Run can help you control your communications to increase efficiency and ensure compliance.
- Real time communication
- Military-grade security
- As intuitive as texting
- Verification for read and receipt
- Control who has access to information
Read below just a few examples of how Team on the Run can easily solve current issues in the healthcare sector:
1) Team on the Run Helps Hospitals Work Faster
The Challenge: A regional hospital needs a way to help its small staff see more patients and process prescriptions efficiently, while adhering to HIPAA guidelines on PHI security.
The Solution: The Team on the Run solution, installed on healthcare professionals’ existing devices, allows instant, real-time communication between staff members clearly. Removing the need to play “phone tag”, deal with voice mail, or wait for bulky emails.
The Result: Staff free up enough time to see up to 50% more patients. The time saved in communications reduces patient wait times, sends procedure results back to doctors faster, and allows personnel to see more patients per shift. This is especially important for organizations with limited staff!
2) Team on the Run Protects Local Pharmacy from Lawsuit
The Challenge: A customer is embarrassed when a former partner divulges sensitive health information about them publicly. The customer thinks the pharmacy may have accidentally leaked PHI to their partner. The pharmacy may be confident that their staff is well-trained in honoring the HIPAA “Privacy Rule”, but how do they prove their data security to a court?
The Solution: Unlike SMS texts or other messaging services – Team on the Run messaging tracks records sent and received, and is designed with the latest protection protocols. The Team on the Run solution includes an extra level of authentication to help ensure that sensitive information is only sent to verified recipients. External control features can prevent former employees from taking private PHI with their devices should they leave.
The Result: The technical specifications of the Team on the Run solution, along with the secure records of staff members using the solution, can help protect you from liability through providing chain of custody for the receipt of private information.
3) Team on the Run Helps Doctors Work Remotely
The Challenge: Doctors and nurses sometimes make house calls, work from remote locations, or sometimes respond to an emergency when not officially on duty. They may need a way to communicate in real time, without compromising the security of personal information.
The Solution: The Team on the Run solution allows for separate, distinct groups. Doctors need to share information, including files or images, with a specific team of nurses, assistants, and specialists for a specific patient. They need a way to discuss information about that patient, without sharing this private information with other staff who are not involved with that patient’s care.
The Result: Doctors and other staff can get the needed information in real time, without breaching security by sharing or receiving non-pertinent information. Other communications platforms give users “one big room” where they create a HIPAA privacy violation risk by dealing with messages from all users, regardless of relevance.
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Team on the Run is THE next generation all-in-one mobile business communication tool. The TOTR solution guarantees safe and verifiable reception of all types of messages: text, corporate documents, maps, contacts, photos, videos, music, and more! Developed and backed by established VAS provider StreamWIDE, this effective collaboration software brings businesses into the mobile-age easily and efficiently, saving managers and employees across-industries resources and raising the organization’s bottom line.
Learn more at www.teamontherun.com or www.streamwide.com and if you enjoyed this post, browse our other blog posts to read about Team on the Run’s many other powerful business-oriented communication features and follow us on social media!
If you would like to know more about provisioning your team with Team on the Run, check out www.teamontherun.com and sign-up in just a couple of minutes via the “Subscribe” section, or contact our team directly at andrea@teamontherun.com.
Best,
The Team on the Run Team
