Next Generation Virtual Contact Center Solution

Service providers operating in the Business-to-Business market are encountering a growing number of requests to deploy simple and cost-efficient small and medium-sized customer care or hotline services. Their ability to provide these services, in addition to renting premium telephone numbers, can be a key asset to preserve the profitability of their operations. With its native SIP connectivity, functional flexibility, and operations-friendly interfaces, StreamWIDE Interactive Routing is a Virtual Contact Centre Solution, that aims at replacing legacy IN-based non-Geographical Routing Solutions and ACD systems whose technology and business models no longer match market expectations.

 

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Virtual contact center, Next generation contact center
Solution Benefits
Streamline costs by replacing IN-based legacy 8XX non-geographical routing systems
Benefit from an ideal solution for mid-sized customer care and virtual contact centers
Centrally manage advanced non-geographical routing on NGN and IMS networks