Virtual Contact Center and Marketing Campaigns
When it comes to marketing programs, corporate accounts, brands and call centers rely heavily on their network operators. Telephony-wise, operators guarantee a qualitative inbound traffic management, key asset for a good brand perception, an efficient outbound traffic management, key to the profitability of voice and sms marketing campaigns, as well as accurate statistical and billing data.
Through its Marketing suite, StreamWIDE will address these challenges with three different products to ensure operators maximum efficiency and reliability while providing operational teams with best-in-class web-based management consoles:
- StreamWIDE Interactive Routing, a Virtual Contact Center solution providing IVR, Automatic Call Distribution (ACD), number translation, and call agent management capabilities adapted to all sizes of contact centers, from home-based distributed models to larger traditional call centers.
Marketing Product Line